Plans & billing

Current prices and plan comparison live on the pricing page — this page explains how plans behave inside the product.

Who manages billing

The workspace owner. Members see the current plan but billing is view-only for them — plan and renewal changes go through the owner (see Team & workspaces).

Billing lives in two places in the panel:

• Package Store (left navigation) — compare plans, start the free trial, purchase, upgrade and renew.
• Profile → Billing — the details printed on your invoices, and every invoice issued for the workspace.

The Package Store

The store shows each plan with its price, feature entitlements and limits, and marks the plan your workspace is on. A billing-interval switch toggles every price between monthly and yearly; view limits scale with it, and the interval you pick is the one you check out with. View limits meter public traffic only — your own editor previews are never counted.

Everyone in the workspace can browse the store; purchase, upgrade and renewal actions are available to the owner.

Free trial

Every workspace can try the full paid plan free for 14 days — no card required. When your workspace is eligible, the plan card in the Package Store offers a Try free button next to the purchase option. The trial is optional: you can also purchase directly at any time. Each workspace can use the trial once, and it is reserved for evaluation — workspaces that have already purchased a plan renew instead of trialing.

During the trial every feature of the plan is active. When it ends, premium panel features lock immediately, while your published viewers and embeds keep serving through the usual grace window. If you don’t purchase, the workspace switches to the Free plan: embeds are disabled, direct share links stay available, the viewer carries a Powered by Togenar attribution again, and nothing you built is lost — purchasing later restores everything instantly. E-mails accompany the whole journey: a welcome note when the trial starts, reminders before it ends, and a notice at each transition.

Features and their dependencies

Plans are bundles of feature entitlements. Some features are baseline — included in every package; others gate specific surfaces. The panel is explicit about how features depend on each other, for example:

• Embed / iframe access requires 360 Web Viewer & QR — an embed is the viewer, so one without the other would be inert.
• AR launcher links and launcher embeds require AR Support — direct viewer sharing keeps working without it, but AR entry flows need the AR entitlement.
• Custom branding and the configurator have limited value without public viewer & embed access, and the plan picker says so up front.
• Watermark removal controls the Powered by Togenar attribution in the public viewer. Without it the attribution is always shown; with it the viewer ships clean automatically.

If a feature is missing from your package, the relevant UI says exactly that (e.g. “Embed is not available on this package”) rather than failing quietly.

Paying & renewing

Renewal is never automatic. Nothing is charged unless you confirm it yourself — the store states this on the payment dialog, and there is no background charge to cancel or opt out of.

• Renew appears on your current plan a week before the period ends (30 days on yearly billing), at the same moment the reminder e-mail goes out. Renewing early adds the new period after the current one, so no paid days are lost.
• Checkout happens on a secure hosted payment page; when it completes you return to the store with the plan active.
• Renewing with a saved card takes one confirmation: a dialog shows the plan, the exact amount, the date the new period starts from and the card on file (brand and last digits only — full card data never touches Togenar). You can remove the saved card or pay with another card from the same dialog.
• With two-factor authentication enabled, a fresh authenticator code is required right before any payment action — an extra check on the operation that spends money.

Invoices & billing details

Profile → Billing is the workspace owner’s record of everything billed:

• Billing details — the customer information printed on your invoices (company or individual, address, billing e-mail, VAT ID). They are collected at your first payment, can be added in advance, and stay editable afterwards.
• VAT follows your details: a validated EU VAT ID lets the invoice be issued with reverse charge; each invoice states its VAT treatment explicitly.
• Invoices & credit notes — every document issued for the workspace, listed with number, date, period and amount, each downloadable as a PDF.

When a subscription lapses

Dates are inclusive — you keep every feature through the last day of the paid period. After that:

• Panel features follow the plan immediately (e.g. detailed analytics reports “subscription expired” until renewal).
• Published experiences get a grace period — already-published viewers and embeds keep serving publicly for a short window, so an expiry never yanks live product pages off your storefront mid-traffic. Renew within the window and nothing was ever down.

Renewal reminders go out by e-mail in stages before and around the end date.